IPD Center – Global Learning Platform for ITP Psychotherapy

Our Solution: We designed and executed a phased migration strategy that prioritised zero disruption. First, we created comprehensive data mapping to ensure every piece of information had a clear destination in the new system. We then built robust ETL (Extract, Transform, Load) processes with extensive validation at every stage. Rigorous testing with representative data sets allowed us to identify and resolve edge cases before touching production data. We implemented a dual-running period where both systems operated in parallel, allowing us to verify data accuracy in real-time. Finally, we executed the cutover during a carefully chosen maintenance window with multiple backup points, ensuring we could roll back instantly if needed. The result: 100% data preservation and a transition so smooth that most users simply logged in to find an improved platform waiting for them.

Our Solution: We collaborated closely with UX/UI designers and conducted extensive user research to identify which elements were essential to preserve and which could be reimagined. We mapped existing user journeys to understand where familiarity mattered most (navigation, course access, progress tracking) and where users were already experiencing frustration (search functionality, collaborative features, mobile experience). The new design maintained core navigation patterns and visual hierarchies that users relied upon, whilst introducing modern interface elements gradually. We implemented progressive disclosure techniques, allowing users to discover new features at their own pace rather than overwhelming them on day one. We also created comprehensive onboarding materials and contextual help to guide users through changes. This balanced approach reduced user confusion dramatically — support ticket volume during transition dropped by 40% compared to projections, indicating users adapted quickly and confidently to the new platform.

Our Solution: We took a stakeholder-driven approach to feature prioritisation. Through workshops and interviews with administrators, instructors, and students, we identified the most impactful pain points in the existing platform. Rather than building every requested feature immediately, we categorised them into “launch critical,” “phase two,” and “future consideration.” This allowed us to deliver meaningful improvements at launch (enhanced search, better mobile experience, improved collaborative tools) whilst maintaining a stable foundation. We implemented comprehensive testing protocols, including load testing and user acceptance testing, to ensure new features performed reliably under real-world conditions. Post-launch, we established a clear roadmap for rolling out additional features incrementally, allowing us to gather user feedback and optimise based on actual usage patterns. This disciplined approach delivered immediate value whilst laying the groundwork for continuous improvement.